What I speak about.
I'm not a motivational speaker. I run five practices, and I talk about what has worked in them and what hasn't. Seven topics, across leadership, operations, numbers and technology. Every session is built so the audience has something to do on Monday.
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01
Leadership
From clinician to CEO
Build a practice that can make good decisions when you're not in the room.
Bring this talk to your eventAudiences will learn
- Where owner dependence actually comes from
- What should be delegated versus systemized
- How to develop managers instead of creating messengers
- How to move from reactive clinician-owner to organizational leader
- Best for
- Practice owners · Emerging healthcare leaders
- Available as
- Keynote · Workshop · Leadership session
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02
Operations
Growth without chaos
The systems, roles and cadence behind a practice that can add a location without adding chaos.
Bring this talk to your eventAudiences will learn
- Where growth breaks first, and why it's rarely the people
- The roles, SOPs and meeting rhythm that hold at volume
- How to run more than one location without being at all of them
- What has to be true before you add the next site
- Best for
- Owners · Multi-location groups · Practice managers
- Available as
- Keynote · Workshop · Webinar
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03
Metrics
What gets measured gets clear
Building a KPI culture without turning the practice into a scoreboard.
Bring this talk to your eventAudiences will learn
- The handful of numbers that predict a good month
- How to make them visible to a team without a finance background
- How to coach to a number instead of blaming with it
- The weekly conversation that changes the month before it ends
- Best for
- Owners · Managers · Multi-location groups
- Available as
- Keynote · Workshop · Webinar
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04
People
Your people aren't the problem. Your process might be.
How roles, training and cross-training turn good employees into a team that doesn't depend on one person.
Bring this talk to your eventAudiences will learn
- How to tell a people problem from a process gap
- Writing the role and the standard before judging the person
- Cross-training so care doesn't hinge on who's in that day
- Hiring and developing associate doctors who stay
- Best for
- Owners · Managers · Teams
- Available as
- Workshop · Leadership session · Team session
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05
Technology
What AI should actually do inside your practice
A practical approach to using AI to cut administrative work, improve visibility and give your team more time for human work.
Bring this talk to your eventAudiences will learn
- Which tasks AI should take first: reporting, reminders, first drafts
- How to measure the time it gives back, and where to spend it
- Responsible adoption in a clinical setting
- What I've automated in my own practices, and what I haven't
- Best for
- Owners · Industry and association audiences
- Available as
- Keynote · Panel · Webinar
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06
Technology
Run smarter
The technology stack of a modern practice, and how to adopt it without disrupting the team.
Bring this talk to your eventAudiences will learn
- Dashboards, automation and tele-optometry: what earns its place
- How to connect the systems you already pay for
- Rolling out new technology without losing the front desk
- Building the tools you can't buy, and knowing when to
- Best for
- Owners · Industry partners · Students and new grads
- Available as
- Keynote · Webinar · Panel
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07
Revenue
Profit is an operations problem
Where the money in a practice actually leaks, and how to find it without pushing patients.
Bring this talk to your eventAudiences will learn
- Capture rate, schedule utilization and spend per patient, and which one to fix first
- What a well-run optical looks like from the patient's side
- Recall and retention as an operations system, not a marketing task
- How to talk about revenue with a clinical team without changing the culture
- Best for
- Owners · Managers · Opticians
- Available as
- Keynote · Workshop · Webinar
Where you may have heard me.
Top 10 pearls to reach your full potential as an optometrist
Watch · Care1 webinar · May 2026
Beyond the exam lane: building systems and teams that scale
The 20/20 Podcast with Dr. Harbir Sian · Feb 2026
Mindset, metrics and meaningful growth
Defocus Media with Drs. Glover and LyerlyPractice growth in the digital age
Your Vision in Focus · EssilorLuxottica · 2025Expert Eye column
Optical Prism · monthlyAcademy of Ophthalmic Education speaker
AOECE
Formats and logistics.
I'm based in Oakville, Ontario and travel across Canada and the United States. Virtual sessions work well for webinars, team meetings and association programming. Tell me about the room and I'll tailor the talk to it.
- Keynotes
- Workshops
- Panels
- Leadership sessions
- Webinars
- Podcasts
- Practice owners
- Multi-location groups
- Associations & conferences
- Industry partners
- Universities & students
- Healthcare leadership events
Let's build something better.
Building a healthcare organization, or building an event for the people who lead them? Either way, I'd like to hear about it.