What I'm thinking about.
I publish on LinkedIn most weeks, usually about something that happened in one of my practices that week. These are recent posts, summarized here and linked to the original.
- ImplementationRead on LinkedIn
Inspiration has a short shelf life
A conference or a new idea can change how you see a problem. Nothing changes until the idea moves from a notebook into how the team actually works: decide what matters, assign ownership, define the next step, and give it enough structure to become part of the workflow.
- OperationsRead on LinkedIn
Care shouldn't depend on one person
Patients never notice when a practice has invested in cross-training, and that's the point. When several people understand the essential workflows, patients wait less and get consistent care even when the schedule changes. The strongest practices don't rely on one person to keep things moving.
- LeadershipRead on LinkedIn
A quiet meeting isn't always a productive one
Questions mean people are thinking and engaged. When they disappear, ask why: do people understand the expectations, do they feel safe raising concerns, do they believe they'll be heard? Strong leadership isn't measured by how few questions people ask. It's measured by how safe people feel asking them.
- MetricsRead on LinkedIn
The number isn't the point. The conversation is.
Every practice generates data; not every practice uses it. Track the few numbers that matter, review them consistently, and never use them to assign blame. Their job is to start a productive conversation early enough to change the month.
- LeadershipRead on LinkedIn
Share what you've learned
Thought leadership isn't about being the loudest voice in the room. It's contributing ideas that help other owners make better decisions and avoid the mistakes you already made. Knowledge gets more valuable when it's shared.
- SystemsRead on LinkedIn
More dashboards won't fix your clinic
Your team doesn't need more tools. It needs one place that shows what's working and what's leaking: daily revenue against goal, patient volume, spend per patient, retention. This is the thinking behind PulseIQ.
- My storyRead on LinkedIn
What looked like chaos was clarity in disguise
The longer version of how I went from optometry school to five clinics without a business background or outside investment, and why burnout pushed me toward systems, visible numbers and eventually PulseIQ. Consistency compounds. Clarity wins.
Let's build something better.
Building a healthcare organization, or building an event for the people who lead them? Either way, I'd like to hear about it.